When it's time to go to the event, our mobile app works like many other ticket apps. You tap the QR button, and a spinning QR code appears that can be scanned by our redemption app.

The developers made a prototype for the first redemption app. It had a list of ticket holders and a screen where you could scan using your phone's camera.

I watched how people enter events and get scanned in, observing the screen, the device, and how long it took for each person. This helped me make the redemption process better. I used colors to show if the scan worked or not – green for success and red for a problem. There was a button to confirm, so mistakes could be avoided.

I worked closely with the business team to get feedback from clients. We added things like multiple profiles with different rules, basic reports, and later, printing badges for conferences.

For the different profiles, the developers made it simple for ushers to scan and enabled all features for the box office role. I made plans and screens for both of these cases.

People wanted reports, so we added a pie chart at the top that showed how many tickets were used and not used, and the types of tickets.

We made it possible to print from our app using Bluetooth. The developers connected the printer and set up how the label would look with data like names and titles from event registration. I worked on the badge designs, using fonts the printer had, and made guides for how ushers and the box office should use them.